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Privacy Policy

Effective date: October 4, 2026

Who we are

We are Tucker, the business behind hellotucker.com. We pass homeowners' repair requests to local home-service pros, answer the phone for pros, and publish two free email newsletters, each with local editions: The Tuck Report for homeowners and Tuck Yeah for home-service pros.

Contact: tucker@hellotucker.com, or Tucker, 4023 Kennett Pike #50179, Wilmington, DE 19807.

What we collect

  • Homeowners: your name, phone number, email address, ZIP code, the service you need, your project description, and whether a pro reached you.
  • Callers: when you call a pro whose phone we answer, or we call you: your number, the time and length of the call, what you say and, if the call is recorded, the recording and a transcript.
  • Newsletter readers: your email address and, if you give them, your ZIP code or city (for your local edition) and your trade. We can see which issues are opened and which links are clicked.
  • Pros: business and contact details, including publicly listed ones, trade, service area, license and insurance details, account settings, purchases, and whether you agreed to emails about job requests. A payment processor handles card payments; we do not store card numbers.
  • Everyone: texts and emails you send us, what you agreed to or asked us to stop and when, and website data: IP address, browser and device details, pages viewed, and cookies.

How we use it

We use it to pass on requests, answer calls, send the newsletters you signed up for, and contact you about your own request. We also use it to check and bill pros, email local pros about job requests and our services, run, protect and improve our service, measure our ads, and keep records the law requires.

Who we share it with

  • One pro at a time, only after you confirm. We send you a confirmation link. Once you confirm, we share your request (name, contact details, ZIP code and project description) with one local pro so they can contact you about your job. We share it with another pro only if you tell us you still need help. Pros pay Tucker for job requests; homeowners never pay.
  • The pro you called. When we answer a pro's phone, that pro gets your number and what you told us.
  • Service providers that help us run the business, such as hosting, phone and text service, call and message handling, email, payments and analytics.
  • When the law requires it, or when it is needed to protect someone's rights, safety or property.
  • A new owner, if Tucker is sold, merged or moved into a new company.

Calls and texts

Calls may be recorded for training purposes: to check and improve how calls are handled. You are told at the start of the call. Recordings and full transcripts are kept for 12 months and then deleted. We keep a copy of the transcript with contact details removed, and that copy is not deleted.

If you agreed, we may call or text you about your own request, and these calls and texts may be automated. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts (this also stops automated calls) or HELP for help.

We do not share, sell or provide your mobile phone number or text messaging consent to third parties or affiliates for marketing or promotional purposes. The pro you called, or the pro we share your confirmed request with, gets your number so they can contact you about your own job.

Cookies and analytics

Our site uses cookies. We use Google Analytics to see how the site is used, and we measure whether our ads bring in requests and sign-ups. Google may collect information about your visits to this and other sites over time. See How Google uses information from sites or apps that use our services. Our site does not respond to browser "Do Not Track" signals.

Your choices and rights

  • See, correct or delete your information: email tucker@hellotucker.com. We first check it is you, by a message to the email address or phone number we already have for you, then act within 45 days.
  • Stop a newsletter: use the unsubscribe link in any issue. Each newsletter is separate.
  • Stop all contact: reply STOP to any of our emails, or write to us.

Apart from call recordings, we keep request, call, email, account and sign-up records until you ask us to delete them. After a deletion we still keep what the law requires (such as payment records), your opt-outs, proof of what you agreed to, a note of your request, and records with your name and contact details removed, such as the transcript copy and a request a pro already received. A pro who already has your request keeps their own copy. Backups can hold deleted information for up to 12 months.

Changes

If we change this policy, we post the new version here with a new effective date.